HNA Gifting - Return and Refund Policy

 

At HNA Gifting, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we offer a hassle-free return and refund process outlined below:

 

Return Policy:

- You may request a return within 2 days of receiving your order.

- The item(s) must be unused, in their original packaging, and in the same condition as when you received them.

- To initiate a return, please email us at [Heddnage@gmail.com](mailto:Heddnage@gmail.com) with your order number and reason for return. Alternatively, you can use our contact form [here](https://www.hnagifting.com/pages/contact).

 

Refund Process:

- Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item(s).

- Returns are typically processed within 2-3 business days of receiving the returned item(s).

- Refunds will be issued to the original payment method used for the purchase.

 

Conditions for Refund:

- Refunds will be issued for the cost of the item(s) minus any applicable shipping fees.

- Please note that personalized or customized items are non-refundable unless there is a defect or error on our part.

- Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

 

Contact Us:

If you have any questions or concerns regarding our return and refund policy, feel free to reach out to us at any time. Our customer support team is available 24/7 to assist you.

- Email: [Heddnage@gmail.com](mailto:Heddnage@gmail.com)

- Phone: (+91) 799-971-1499

 

Thank you for choosing HNA Gifting. We appreciate your trust in us and look forward to serving you again in the future.