At HNA Gifting, we strive to ensure that every product you receive meets our high standards of quality and craftsmanship. However, if you encounter any issues with your order, we are here to help with a straightforward return and refund process.

Return Policy:

• Eligibility: We accept returns if the product you received is damaged during shipping or has any defects caused by our end. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
• Timeframe: Please notify us within 7 days of receiving your order if you find any damage or defect. After this period, we will not be able to process returns.
• Process: To initiate a return, please contact our customer support team at 7999711499 or via email at heddnage@gmail.com with your order details and a description of the issue. Our team will guide you through the return process and provide you with a return authorization.

Refund Policy:

• Refund Processing: Once we receive the returned product and verify the damage or defect, we will process your refund within 3-5 business days. The refund will be credited back to the original payment method you used when placing the order.
• Shipping Costs: If the return is due to a defect or damage caused by our end, we will cover the return shipping costs. However, if the product is returned for any other reason, the customer is responsible for the return shipping fees.
• Non-Refundable Items: Please note that personalized or customized items that are not defective or damaged are not eligible for returns or refunds.

Customer Support:

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us at 7999711499 or heddnage@gmail.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

Thank you for choosing HNA Gifting. We value your trust and are dedicated to providing you with the highest level of service.