Terms and Condtions

Welcome to HNA Gifting! These Terms and Conditions outline the rules and regulations for using our website and the services we offer. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or making a purchase.

1. Introduction

These Terms and Conditions govern your use of the HNA Gifting website and any products or services provided by HNA Gifting. By using our website, you agree to these terms in full. If you do not agree to these terms, please do not use our website or services.

2. Intellectual Property Rights

All content, including text, images, graphics, and code, on the HNA Gifting website is the property of HNA Gifting or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or use any content from our website without our express written permission.

3. Use of the Website

  • Eligibility: By using this website, you confirm that you are at least 3 years old or are accessing the site under the supervision of a parent or guardian.
  • Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
  • Prohibited Conduct: You agree not to use our website for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature.

4. Product Information and Accuracy

We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions, images, or other content on our website are entirely accurate, complete, reliable, current, or error-free. If a product offered by HNA Gifting is not as described, your sole remedy is to return it in unused condition as per our return and refund policy.

5. Pricing and Payment

  • Pricing: All prices on our website are listed in Indian Rupees (INR) and are subject to change without notice. Prices displayed at the time of purchase will be honored.
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and online payment gateways. Payment must be received in full before your order is processed.
  • Taxes: All applicable taxes are included in the final purchase price.

6. Shipping and Delivery

  • Processing Time: Orders are typically processed within 2-3 business days, depending on the level of customization required.
  • Shipping: We offer shipping across India through Bluedart, Delhivery, Ekart, and other reliable couriers. Delivery typically takes 2-6 business days after processing.
  • In-Store Pickup: Customers can opt for in-store pickup. You will be notified when your order is ready for collection.
  • Shipping Costs: Shipping fees are calculated at checkout based on the weight of the items and the delivery location.

7. Returns and Refunds

  • Eligibility: We accept returns if the product is damaged during shipping or has a defect caused by our end. Please notify us within 7 days of receiving the product.
  • Process: Contact our customer support team to initiate a return. Once the returned product is received and inspected, we will process your refund within 3-5 business days.
  • Non-Refundable Items: Customized or personalized items that are not defective or damaged are not eligible for returns or refunds.

8. Customization and Personalization

  • Custom Orders: We offer various customizable products. Once an order is placed, any requests for changes must be made within 24 hours. After this period, we may not be able to accommodate changes.
  • Accuracy: It is the customer's responsibility to ensure that all customization details provided are correct, including spelling, dates, and design preferences. HNA Gifting is not responsible for errors in personalization that are provided by the customer.

9. Order Cancellation

  • Cancellation by Customer: You may cancel your order within 24 hours of placing it. After this period, cancellation may not be possible if the product has already entered the production or shipping phase.
  • Cancellation by HNA Gifting: We reserve the right to cancel any order for any reason, including but not limited to stock unavailability, pricing errors, or issues with payment processing. In such cases, we will notify you and issue a full refund.

10. Limitation of Liability

HNA Gifting shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website, products, or services. Our liability to you for any cause whatsoever shall be limited to the amount paid by you for the products or services that caused the liability.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be resolved in the courts of India.

13. Changes to Terms and Conditions

HNA Gifting reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicate your acceptance of the new Terms and Conditions.

14. Business Transparency and Policies

  • Business Identity: HNA Gifting is committed to providing transparency about our business identity, business model, policies, and how our customers can interact with us. We encourage you to contact us with any questions or concerns regarding your orders or our services.
  • Online Reputation: We value our online reputation and work diligently to maintain it. We encourage customers to review our products and services and highlight any badges or seals of approval that reflect our commitment to quality.
  • Professional Design and Security: Our website is designed with professionalism and user experience in mind. We use SSL certificates to ensure that your personal and payment information is secure while shopping on our site.
  • Business Information: All relevant business information, including our contact details and policies, is provided on our Merchant Center and online store to ensure compliance with industry standards and Google's Misrepresentation policy.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Thank you for choosing HNA Gifting. We appreciate your business and look forward to serving you with the highest level of quality and care!