term and condition

Welcome to HNA Gifting! These Terms and Conditions govern your use of our website https://www.hnagifting.com/ and our services. By accessing or purchasing from our website, you agree to comply with these terms.

1. General Information

  • HNA Gifting reserves the right to modify or update these terms at any time without prior notice.
  • All users must be 18 years or older or under parental supervision while making a purchase.

2. Product Information & Pricing

  • We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur.
  • Prices are subject to change without prior notice. The final price is displayed at checkout.
  • Discounts and offers may have specific terms, which will be mentioned separately.

3. Orders & Payment

  • Orders will be processed only after successful payment confirmation.
  • We accept payments through secure gateways, including UPI, debit/credit cards, and net banking.
  • HNA Gifting reserves the right to cancel orders due to stock unavailability, incorrect pricing, or fraudulent transactions.

4. Shipping & Delivery

  • We ship orders through Shiprocket and aim to deliver within the estimated timeframe mentioned in our Shipping Policy.
  • We are not responsible for delays caused by courier partners, natural disasters, or unforeseen circumstances.

5. Cancellation & Refunds

  • Orders can only be canceled before they are shipped. Once dispatched, cancellations will not be accepted.
  • Refunds or replacements are eligible only for defective or damaged products as per our Return & Refund Policy.

6. Return & Exchange Policy

  • Customers can request a return or exchange within [X] days of delivery.
  • The item must be unused, in original packaging, and with proof of purchase.
  • Refunds will be processed within 7-10 business days after inspection.

7. User Responsibilities

  • Users must provide accurate shipping and contact details to avoid delivery issues.
  • Any misuse of the website, including fraudulent activities, may result in legal action.

8. Intellectual Property Rights

  • All content, including images, logos, and text on HNA Gifting, is protected under copyright law.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Limitation of Liability

  • HNA Gifting shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • We do not guarantee uninterrupted or error-free access to the website.

10. Governing Law & Disputes

  • These Terms and Conditions shall be governed by the laws of India.
  • Any disputes arising out of these terms will be settled in the jurisdiction of Madhya Pradesh.

11. Contact Us

For any queries regarding these terms, you can contact us at:
📍 Address: Ground Floor, 478, Usha Nagar Extn., Indore, Indore, Madhya Pradesh, 452009
📞 Phone: +91 79997 11499
📧 Email: support@hnagifting.com